If you’re looking to return your order for whatever reason, we're here to help! We offer free returns within 30 days of receiving your order. You can return your product for refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged

 

To initiate a return or exchange, please complete the following steps:

1. Send email to info@bascue.com with the below informations
1. Your Order Number
2. Email used to place the order
3. Which product(s) would you like to return?
4. (Optional) Please give us your feedback on how we can improve
2. Print your prepaid shipping label that you will receive by email
3. Send all items back to us using the label provided

Refunds are issued to the original payment method within 10 business days of return package arrival at our returns processor. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

Purchase and return activities are monitored for abuse or unauthorized resale on Amazon and any other retail channels. We reserve the right to deny purchases or limit returns.